Terms & Conditions

General Terms

By using this website, the user is agreeing to our terms of use.  If you do not agree with these terms, please leave the site immediately.  We reserve the right to amend, addend or remove any terms and it is the user’s responsibility to review this section regularly to ensure awareness of any modifications.  Continued use of the website indicates acceptance of these terms.

Ownership

This website is owned by and operated for Otter Vale Products Limited, Granary Court, Cullompton, Devon EX15 1BS with VAT registration number 178419178. Otter Vale Products Limited are registered in England with company number 08840699 and registered address: c/o Easterbrook Eaton Ltd, Cosmopolitan House, Old Fore Street, Sidmouth, Devon, EX10 8LS.  The contents of this site are copyright of Otter Vale Products Limited and the use of any images or material for purposes other than private viewing is strictly prohibited.  RECIPES  Where recipes have been provided, users should note that these may be supplied by customers.  Using any recipes on this site is at the user’s discretion and risk; Otter Vale Products Ltd. accepts no liability for any damage or distress caused as a result of reading or using one of these recipes, or of eating the results of any such recipe.

Links

Any links to other internet sites are provided only for information and convenience to the user and do not represent endorsement or any warranty by Otter Vale products Limited to these sites, or to the safety, products, services or materials offered by any of these sites.  Access and use of any linked sites is at the user’s own risk.

Terms of Sale

Delivery Terms and Charges

The products described in this website are available to UK residents (excluding Isle of Man and the Channel Islands) only.  These terms and conditions are governed by and shall be interpreted in accordance with English law.  Otter Vale Products Limited makes no representation that any product referred to on this website is available outside the UK.  Any persons/company accessing this website from a location outside the UK are responsible for ensuring compliance with the laws of that region/country.  To request a delivery outside of the UK, please contact us.  Special delivery times and costs will apply should such an order be accepted.

All products and services are subject to availability.  Products, details, prices and any special offers are subject to change at any time and without prior notice.  Products on the website may be withdrawn at any time without prior notice and Otter Vale Products are not liable to you in any way for this.

Mail order/on line deliveries can be requested for a minimum of six and a maximum of twelve jars.

We use a third party courier service to deliver to the mainland UK.  Delivery times are typically from 0900-1700 Monday to Friday.  There are no Saturday, Sunday or Bank Holiday deliveries.  Like many other UK companies, we are subject to the delivery surcharges applied by courier companies to areas that they deem to be more remote.  Due to this, certain conditions are applied to deliveries made to Northern Ireland and remote areas/Highlands and Islands, and deliveries to these areas may take 2-3 days longer.  We endeavour to keep these costs to a minimum to recognise your ongoing support of our products, and remind you that larger order sizes will be more economical for you.  Details of our delivery and charging structure are as follows:

Mainland UK

Standard delivery charges apply with postage and packaging of £5.45 for a minimum of six jars, £7.95 for 12 jars and £10.45 for a maximum of 18 jars. For all orders over 18 jars please contact us for tailored shipping rates.

Northern Ireland

Standard delivery charges apply with a delivery surcharge of £2.00 per six jar set, up to 18 jars

Remote Areas/Highlands and Islands

Standard delivery charges apply with a delivery surcharge of £2.00 per six jar set, up to 18 jars.

Processing and Delivery of Orders

We endeavour to process and despatch all on line and emailed deliveries within 7 working days.  Should an item be out of stock, or if we are unable to process your order for another reason, we will contact you by the email address you have provided.

Methods of Payment

We accept payment by Visa, Visa Debit, Mastercard, Solo, Maestro and Visa Electron, all payments to be made in GBP.

Security

Debit/credit card payments are sent directly to World Pay and kept on their server which is recognised as 100% PCI compliant.

We accept no liability for any loss, disruption or damage to your computer system or your data caused by using this website or arising as a result of using this website.

Orders Placed in Error

If an order is placed in error, please contact us to discuss and we will endeavour to accommodate any changes.  However, if an order is placed to an address we cannot deliver to as outlined above, this order will be considered invalid and our decision is final.  We will contact you by email to inform you of this and refund payment.

Cancellation of Orders

Should you need to cancel an order, please contact us with your customer name, order details and order date.  Where possible, we will try to stop your order being dispatched.  However, if an order has been packaged and dispatched, we cannot stop the delivery.  Should this occur and you will wish to cancel, you must return it to us within 14 days of delivery.  We will refund the cost of the items and delivery (provided you have contacted us and informed us of the intent to cancel, and receipt of the goods undamaged and unopened) and you will cover the cost of returning the goods to us.

Refunds

Should any product arrive damaged, please contact us within 2 days of delivery.  We will ask you to return the product and arrange for you to receive a replacement product or reimburse you for the cost of the original products and return delivery.

Privacy Policy

Otter Vale Products Ltd. will hold your personal information in accordance with the Data Protection Act 1998.  Occasionally we may wish to send you information about our products and/or services.  Should you wish to opt out of this at any time please contact us in writing by email or post.

Security/Virus Protection

We accept no liability for any loss, damage or disruption to your computer or systems caused by or arising from use of this website.

Contact

Write to us at Otter Vale Products, Granary Court, Cullompton, Devon EX15 1BS

Call us on 01884 35000 (yes, 10 digits).

Email us at info@otter-vale.co.uk